subject name = manage quality customer serviceQ.1 there are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of business operations such as; a. Antidiscrimination legislation b. Ethical principles c. codes of practice d. privacy laws e. Financial legislation f. Health and safety legislation g. Consumer law h. Credit procedures legislation and regulations why is it necessary to have a working knowledge of the legislation that affects customer service operations ? Describe legislation and its impact on quality customer service ( 150 – 180 words)Q.2 Explain how you can use policies and procedures to make sure you comply with an organisation’s expectations in relation to managing quality customer service and following best practice ( 150-180 words )Q.3 Why is it necessary to clearly identify before designing product and service offering customer needs and what are some of the less obvious service aspects that might inform purchasing decision (200 words)Q.5 Excellence in customer service is the objective of all organisations wishing to be successful. However there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include; – not listening to or collecting information from customers – poor or no focus on the actual design of processes to turn identified customer needs into products and services – gaps between what the organisation intendeds to produce for its customers and what its systems do actually produce – gaps between what the system is intended to deliver for customers and what it actually does deliver – cost constraints or failure to set and meet realistic performance standards which affect what the organisation can actually deliver – poor staff attitudes training levels and working materials – gaps between what salespeople promise and the actual service or product quality ( Zeithaml ParasuramanBerry 1990)comment in approximately 2000 WORDS on these statements.
Manage a project plan using project management softwareGeneric Community College is a small college with less than 1 000 students. The Information Technology program offers an associate’s degree in Information Technology and two certificate programs: MS Office and Networking. Feel free to make all the necessary assumptions about the college as you work through the case.Let’s get organized with some getting started activities for our team project.Work as a team to create a web portal for the Information Technology department that meets the objectives outlined above within the constraints outlined in the section below. All tools and technologies used in this project need to be opensource or completely free with no annoying or unprofessional advertising.Read the teamwork assignment overview in this week and complete the following activities.Introduce yourself in the teamwork area and describe what your strengths are as an Information Technology professional. You should mention what area of IT you enjoy the most and why.Designate a team leader to take you through the getting started activities.Create a high-level project plan using MS Project or MS Excel (the acting team leader will refine this document throughout the project).
Week 5 course Project Man 5285Week 5: Proposed Organization Development Intervention(s)/Strategy(ies) and Suggested Evaluation Approach/Milestone ThreeFor your course project work this week consider what you have learned about evaluating and designing interventions. Use this knowledge to complete the third milestone of your course project.Milestone Three: Proposed Organization Development Intervention(s)/Strategy(ies) and Suggested Evaluation ApproachUsing information from the previous two milestone papers:Recommend an organizational development strategy(ies).Provide your rationale as to why you think this approach is the best to address the identified problem. This will require a consultant focused analysis of your identified organizational problem and an academic literature review of similar organization problems and organizational development intervention strategy (ies) that you believe will be the most appropriate in solving the problem.Also provide an evaluation plan for the proposed intervention(s).Your assignment should be no fewer than 34 page(s) in length.At least one peer-reviewed journal articles are required per page. Reference all sources using APA format. For guidance using APA format please contact your instructor
Manage Your Health Project seventh edition of information technology project management.Part 3 Project Time Management Task 1. Review the WBS and Gantt chart you created for Tasks 3 and 4 in chapter 5. Propose three to five additional activities that would help you estimate resources and duration. Write a one page paper describing these new activities. need help with this question asap.
Margin of Safety (Single Product). Mammoth Company has monthly fixed costs totaling $200 000 and variable costs of $40 per unit. Each unit of product is sold for $50 (these data are the same as the previous exercise). Assume Mammoth Company expects to sell 24 000 units of product this coming month.a.) Find the margin of safety in units. b.) Find the margin of safety in sales dollars.P Sensitivity Analysis (Single Product). Xavier Company has monthly fixed costs totaling $200 000 and variable costs of $40 per unit. Each unit of product is sold for $50. Xavier expects to sell 30 000 units each month (this is the base case). For each of the independent situations in requirements b through d assume that the number of units sold remains at 30 000.a.) Prepare a contribution margin income statement for the base case. b.) Refer to the base case. What would the operating profit be if the unit sales price decreases 10 percent?c.) Refer to the base case. What would the operating profit be if the unit variable cost increases 5 percent?d.) Refer to the base case. What would the operating profit be if total fixed costs decrease 20 percent?
You have been assigned to manage a new project and have learned that while your PMO will be in Washington DC significant elements of your team will be located in Houston TX others in Khobar Saudi Arabia. To add to your challenge a number project stakeholders will be on the U.S. west coast. Describe some of the challenges you anticipate in managing this project and possible solutions to these challenges.
Manage TheoriesThere are a number of management theories to consider when discussing management. Some of the authors of these theories include: Frederick W. Taylor Frank and Lillian Gilbreth Max Weber William H. Leffingwell Henri Fayol Mary Follett Elton Mayo Abraham Maslow Douglas McGregor Frederick Herzberg Peter F. Drucker W. Edwards Deming and William Ouchi.Please consider which of the theories is the most interesting to you and why. Using the Internet conduct an online search of the theory you chose and identify at least two articles on the subject.Write a one and a half (1.5) to two (2) page memo to me identifying the theory you prefer and why. Then identify five things you learned from the articles that you did not know before.The headings for your memo should be:Theorist/Theory (identify your theorist and theory give a brief description of your theorist/theory and why you chose this particular theorist/theory.)Things I Learned (identify in 5 separate paragraphs; one paragraph for each of the five things you learned from your Internet search). Copy and Paste the website(s) URLs one blank line below the last paragraph of your memo.
CASE SEVENA Mami SA contributes $170 000 cash and Nasrin Company brings in net assets valued at $170 000 to form Mazda Inc. Mami SA and Nasrin Company each receive 50 percent equity interest in Mazda Inc. The financial statements of Mazda Inc. for its first year of operations are as follows: Mazda Inc. Income Statement YEAR 1 ______________________________________________________________________________ Revenues $80 000 Expenses 50 000 ________ Income before tax 30 000 Tax Expense 10 000 ________ Net Income $20 000 ________ Mazda Inc. Balance Sheet December 31 Year 1 ______________________________________________________________________________ Cash $40 000 Liabilities $60 000 Inventory 60 000 Property Plant and Common Stock 340 000 Equipment (net) 320 000 Retained Earnings 20 000 _________ ________ Total Assets $420 000 $420 000 _________ ________ Mami SA’s financial statements for the year ended December 31 Year 1 and before making any accounting entries related to its investment in Mazda Inc. are as follows: Mami SA Income Statement for Year 1 ______________________________________________________________________________ Revenues $800 000 Expenses 450 000 _________ Income before tax 350 000 Tax Expense 100 000 _________ Net Income $250 000 _________ Mami SA Balance Sheet for the year ended on December 31 Year 1 ______________________________________________________________________________ Cash $130 000 Liabilities $250 000 Inventory 200 000 Property Plant and Common Stock 600 000 Equipment (net) 650 000 Retained Earnings 300 000 Investment in Mazda Inc. (at cost) 170 000 ___________ __________ Total Assets $1 150 000 $1 150 000 ___________ __________ Restate Mami SA’s Year 1 financial statements to properly account for its investment in Mazda Inc. under the proportionate consolidation method and equity method. CASE SEVEN-B Marzi AG had the following investments in shares of other companies on December 31 Year 1: COMPANY STATUS % VOTING RIGHTS COMMENTS Elena Domestic 100% Operations differ from those of Marzi AG and other subsidiaries Barbara Domestic 45% No other shareholder owns more than 0.1% of the voting rights Arina Foreign 30% Arina has incurred a net operating loss three years in a row Sophia Domestic 100% Sophia is under jurisdiction of bankruptcy court Kristen Domestic 100% Operations are immaterial to those of Marzi AG Layla Domestic 40% Management control contract providesMarzi AG with effective control Sara Domestic 90% Marzi AG intends to sell one-half of its investment in Sara but not yet actively seeking a buyer Sahar Foreign 50% Sahar is jointly owned with another company Sepeed Foreign 15% No other shareholder owns more than 10% of the voting shares Shaghi Foreign 70% Marzi AG can no longer bring home its dividends due to the host government passed a ban on repatriation of dividends Elizabeth Domestic 51% Remaining 49% is owned by another company. Determine the appropriate method for including each of these investments in Marzi AG’s consolidate financial statements in accordance with: a) IFRS b) U.S. GAAP
