OL 211 Final Project Milestone Two Guidelines

Overview: For this milestone review the case study A.P. MollerMaersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:Unit 6: Training Methods Experiential Learning and Technology.Using the material on needs assessment and training strategies provided in this week’s lesson and the case study in a short paper you should:Illustrate the value of a training needs assessment in an organization in general supporting your response.Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.Describe the importance of creating Specific Measurable Achievable Realistic and Time-oriented (SMART) objectives for a training plan.Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –CARE Business Partner training program.Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list yourreferences at the end of your paper.Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information review these instructions.Critical ElementsTraining: NeedsAssessmentExemplary (100%)Meets “Proficient” criteria anddescription is clear and detailedProficient (85%)Describes the components of aneeds assessment used todetermine the trainingrequirements of the organizationTraining: LearningActivitiesMeets “Proficient” criteria andexhibits keen insight into theneeds of adult learnersTraining: TrainingNeedsAssessmentMeets “Proficient” criteria anduses scholarly research tocontextualize claimsExplains the importance ofdeveloping learning activities and incorporates adult learningprinciples and methods ofexperiential learningIllustrates the value of a trainingneeds assessment in anorganization and supportsresponseNeeds Improvement (55%)Describes the components of aneeds assessment used todetermine the trainingrequirements of the organization but description is cursory orinaccurateExplains the importance ofdeveloping learning activities but does not incorporate adultlearning principles and methodsof experiential learningIllustrates the value of a trainingneeds assessment in anorganization but does notsupport responseNot Evident (0%)Does not describe thecomponents of a needsassessment used to determinethe training requirements of theorganizationValue23Does not explain the importanceof developing learning activities23Does not illustrate the value of atraining needs assessment23Training: SMARTArticulation ofResponseMeets “Proficient” criteria anddescription is clear and detailedDescribes the importance ofcreating SMART objectives for atraining planSubmission is free of errorsrelated to citations grammar spelling syntax and organizationand is presented in a professionaland easy-to-read formatSubmission has no major errorsrelated to citations grammar spelling syntax or organizationDescribes the importance ofcreating SMART objectives for atraining plan but description iscursory or inaccurateSubmission has major errorsrelated to citations grammar spelling syntax or organizationthat negatively impact readabilityand articulation of main ideasDoes not describe theimportance of creating SMARTobjectives for a training plan23Submission has critical errorsrelated to citations grammar spelling syntax or organizationthat prevent understanding ofideasEarned Total8100%